Shipping policy
Shipping Policy
Last Updated: February 5, 2026
This Shipping Policy explains how orders placed with Goodroot Herbs are processed, shipped, and delivered.
Goodroot Herbs is a trade name (DBA) of Atlas Independent Holdings LLC, a limited liability company organized under the laws of Delaware.
By placing an order, you agree to this Shipping Policy.
Order Processing
Orders are typically processed within approximately 2–5 business days.
Processing time may be longer during:
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holidays
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high order volume periods
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promotions
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inventory delays
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carrier disruptions
Orders are not considered shipped until tracking information is provided.
Delivery Estimates (Not Guaranteed)
Most deliveries arrive within approximately 7–15 business days after shipment.
All delivery timeframes are estimates only and are not guaranteed.
Actual delivery times may vary due to:
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carrier operations
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customs inspections
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international transit
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weather events
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seasonal demand
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supply chain disruptions
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events beyond our control
Delays do not automatically entitle customers to refunds, replacements, or chargebacks.
Shipping Delays
If an order is delayed beyond the original estimate, we may provide an updated delivery timeframe.
Where required by applicable law, customers may have the option to cancel an undelivered order for a refund.
We are not responsible for delays caused by third-party carriers or customs authorities.
International Shipping
We ship internationally from our fulfillment partners.
For international orders:
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customs clearance times vary
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additional delays may occur
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delivery estimates may be longer
Customers are responsible for:
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customs duties
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taxes
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import fees
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local regulations or restrictions
Failure to pay required customs charges may result in returned or abandoned shipments.
Tracking
Tracking information is provided once your order ships.
Tracking updates are controlled by the carrier and may occasionally be delayed or inaccurate.
Lost, Delayed, or Missing Packages
Once a shipment is transferred to the carrier, delivery is handled by the carrier.
If your package is:
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delayed
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marked delivered but not received
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lost in transit
We will reasonably assist you in working with the carrier to investigate.
However:
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carrier performance cannot be guaranteed
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we are not responsible for carrier delays or losses
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reshipments or replacements may be offered at our discretion
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
If an order is returned due to:
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incorrect address
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incomplete address
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failed delivery attempts
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refusal to accept delivery
We may:
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charge reshipping fees, or
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issue a partial refund minus shipping and handling costs
Refused or Abandoned Shipments
If a shipment is refused, abandoned, or not claimed:
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original shipping costs are non-refundable
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additional fees may apply
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refunds, if any, are issued at our discretion
Split Shipments
Orders containing multiple items may ship separately depending on inventory availability.
No additional shipping charges apply for split shipments.
Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to:
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carrier disruptions
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customs inspections
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natural disasters
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pandemics
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labor shortages
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supplier issues
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government actions
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geopolitical events
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internet or platform outages
In such cases, delivery times may be extended.
Contact
For shipping questions, please contact: