Refund policy
Refund Policy
Last Updated: February 5, 2026
This Refund Policy explains when refunds, returns, or replacements may be issued for purchases made from Goodroot Herbs.
Goodroot Herbs is a trade name (DBA) of Atlas Independent Holdings LLC, a limited liability company organized under the laws of Delaware.
By placing an order, you agree to this Refund Policy.
1. 60-Day Satisfaction Window
We offer a 60-day satisfaction window beginning on the date your order is marked delivered.
If you are not satisfied with your purchase, you may contact us to request assistance or a return authorization.
Requests submitted after 60 days may not be eligible.
2. Return Authorization Required
Before sending any item back, you must contact:
Unauthorized returns may be refused, discarded, or returned to sender without refund.
3. Resolution Methods (Company Discretion)
If a refund or return request is approved, the Company may choose one of the following remedies at our sole discretion:
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require return of the product for refund
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provide a partial refund
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provide a replacement
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issue a refund without requiring return (“keep-the-item refund”)
The specific remedy offered is determined solely by the Company based on order value, location, shipping costs, product condition, and risk considerations.
Customers are not automatically entitled to any specific resolution type.
4. Return Conditions (If Return Required)
If we require the product to be returned:
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customer is responsible for return shipping
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original shipping costs are non-refundable
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restocking or processing fees may apply
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items may be inspected before refund
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refunds are issued to the original payment method only
We recommend using trackable shipping, as we are not responsible for lost return packages.
5. Keep-the-Item Refunds
In some cases, we may allow customers to keep the product rather than return it.
These “keep-the-item refunds”:
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are offered solely at our discretion
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are not guaranteed
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may be full or partial
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may still include restocking or processing deductions
This option is provided as a courtesy only and does not create a right or entitlement for future orders.
6. Subscription Orders
Subscription renewals enter fulfillment immediately upon billing.
Because of this:
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processed subscription renewals are generally non-refundable
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exceptions may be granted at our discretion
Customers should contact support before initiating any chargeback or payment dispute.
7. Non-Refundable or Restricted Situations
Refunds may be denied or limited for:
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orders outside the 60-day window
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unauthorized returns
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excessive or repeated refund requests
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suspected fraud or abuse
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unusually large or bulk purchases
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international or high-risk shipments
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heavily used or fully consumed products
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refused, abandoned, or undeliverable shipments
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incorrect address information provided by the customer
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violation of our Terms or policies
8. Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos.
We will work with you to resolve the issue through replacement or refund where appropriate.
9. Chargebacks
We are happy to resolve issues directly.
Initiating a chargeback without first contacting us may delay resolution and may result in account restrictions.
We reserve the right to contest fraudulent or abusive disputes and pursue recovery where permitted by law.
10. Policy Abuse
To protect our customers and prevent misuse, we reserve the right to:
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deny refunds
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limit future purchases
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cancel orders
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suspend or terminate accounts
for customers who repeatedly abuse refund policies or engage in suspicious behavior.